Connection issues

If the app can't reach your unit, check that your phone is on the same Wi-Fi network as the unit and that the address in Settings still matches the unit's address on your router. Units on DHCP can change address after a power cycle — set a static or reserved IP on your router to avoid this. A unit reached through its manufacturer's cloud needs no address, but it does need the internet at both ends.

Step by step

1. Confirm the unit is powered on
2. Check your phone is on the same Wi-Fi network as the unit
3. Verify the IP address in Settings still matches the unit
4. Restart the unit's Wi-Fi module by power-cycling the unit