Connection issues

If the app can't reach your Vallox unit, check that your phone is on the same Wi-Fi network as the unit and that the IP address in Settings still matches the unit's address on your router. Units on DHCP can change address after a power cycle — set a static or reserved IP on your router to avoid this.

Step by step

1. Confirm the Vallox unit is powered on
2. Check your phone is on the same Wi-Fi network as the unit
3. Verify the IP address in Settings still matches the unit
4. Restart the unit's Wi-Fi module by power-cycling the unit