Troubleshooting
Unit not connecting
Steps to resolve connection issues
Step by step
- Confirm the Vallox unit is powered on
- Check your phone is on the same Wi-Fi network as the unit
- Verify the IP address in Settings still matches the unit
- Restart the unit's Wi-Fi module by power-cycling the unit
Readings look wrong
How to check and reset sensors
Step by step
- Clean dust from the temperature and CO2 sensors
- Check nothing is blocking the intake or exhaust vents
- Verify the active profile's target settings on the dashboard
- Contact support if readings stay incorrect after a restart
Getting the most from the AI
How the on-device advisor learns and where to look
Step by step
- Keep the unit connected — the advisor learns from a few days of live data
- Open the Statistics tab: the advisor card and filter gauges are at the top
- Link your Shelly meter (Statistics) so savings and cost are based on real power
- Turn on Alerts in Settings to get filter and air-quality notifications
Apple Watch app is missing
The watch app or complications don’t appear
Step by step
- On iPhone open the Watch app → My Watch → scroll to Available Apps and install Ventaurio
- Open Ventaurio on the iPhone once so it pushes the first snapshot to the watch
- Keep the iPhone and watch nearby and unlocked; data syncs over Bluetooth/Wi-Fi
- For complications, long-press the watch face → Edit → add an Ventaurio complication