Help & Support

Everything the app knows, explained

Twenty-five topics from the app's own help section: how to reach your unit, what the bypass and the defrost cycle really do, what the advisor is allowed to see, and where your data lives.

Getting started

Devices & home

Other ventilation brands (beta)Settings → Other units adds Enervent, Komfovent, Pluggit, Systemair and Helios over the local network (Modbus TCP), Vents and Blauberg over their own protocol, plus extra Vallox units.Power meters & smart plugsSettings → Power meters adds Shelly, Tasmota, TP-Link Kasa/Tapo, ESPHome or FRITZ!DECT purely for measurement.Air sensorsMost ventilation units measure a supply temperature and nothing else — no humidity, and CO₂ almost never.Personalize devicesOn the Devices tab each brand groups under its own logo — Shelly first, then power meters and ventilation units.Home profileRules tab → Home profile describes your house: area, floors, occupants and their daytime-away window, rooms with supply/extract terminals and duct sizes.Filter maintenanceReplace the supply and extract air filters roughly every 3-6 months, more often in dusty environments.Recording a filter change on the unit“Record a filter change” writes the date into the recuperator itself, so the **unit's own** countdown starts again — this is not the app keeping a private note.Planning filters in FiltaurioVentaurio knows what the hardware reports: the model, the unit's own last-change date and its countdown.Free cooling from outside airThe exchanger recovers heat, which is exactly wrong on a warm summer night — so the unit routes supply air around it instead of through it.When the exchanger has to thawIn hard frost the extract side of the exchanger ices up, and the unit pauses recovery until it has melted — the dashboard shows Defrosting while that happens.Remote access on a Vents unitVents and Blauberg units can be reached through the manufacturer's server, which is what lets the app work away from home.Local network or cloud firstOne switch, in Settings, for every device the app talks to: which route it tries first.

Measurements & diagnostics

Smart features

AI advisorThe advisor analyses your recovery, energy and air-quality trends right on your device — nothing is uploaded to a server.AI filter monitoringAs a filter clogs, the fan must spin faster to move the same air.Week program & AIThe unit's own week clock runs profiles by the hour even when the app is closed.Week programme on a Vents unitThe unit runs its own weekly schedule, and it keeps exactly four intervals a day — each with a fan speed and a target temperature.The unit's timerA timed burst at a chosen speed and temperature, started from the Timer tile in the Unit section and counted down there second by second.AutomationsThe Smart Rules tab gathers every automation: geofencing (Away when you leave, Home when you return), night eco, auto-boost on CO₂/humidity spikes, weather scenarios and the unit's own week program.When to open a windowThe advice compares **absolute** humidity — grams of water per cubic metre — rather than temperature or the relative-humidity reading.What holds an automation backAuto-boost (Smart Rules → Auto-Boost) never acts on a single sample.Weather & smart climateWith a home location saved, the app pulls local weather and a 5-day forecast (free, no account).What CO₂ and humidity sayCO₂ tracks how many people are breathing in a closed room, and it is the number that says whether the ventilation is keeping up.Away without pressing itWith geofencing on, leaving the area around your home switches the unit to Away, and coming back returns it to the profile it had.Savings & trendsThe Statistics tab totals the money your recuperator saves by reclaiming heat, minus the electricity it uses, over today, 7 days, 30 days, a year and all time.

Widgets & Apple Watch

Data & privacy

Troubleshooting

Quick help →

Need more help?

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