Filtaurio — Support
One person writes this app and reads the mail, so a clear message gets a real answer rather than a ticket number.
Start in the app
Settings → Help & Support has a section per subject: how a filter's life is worked out, why reminders arrive days early, what the photo scan sends and to whom, what backup includes. Each page links straight to the screen it describes.
Write to us
[email protected] — and the three things that turn a report into a fix:
- What you expected, and what happened instead.
- The appliance and filter it concerns, if it is about a date or an interval.
- Your app version, from Settings → About, and the phone model.
If something looks wrong with a date, the activity log (Settings → Activity log) usually says why; copying the last few lines in saves a round trip.
Data and deletion
Everything is on your device, so deleting the app deletes your data. Export from Settings first if you want to keep a copy. To disconnect Google backup, turn it off in Settings and revoke access in your Google Account; the backup file can be deleted from inside the app.